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Orientation Day

January 28, 2015 was the first day that Fifth Space Fellows got to meet each other. 28 Fellows from across the 3 agencies from frontline staff to senior managers and directors. Fellows participated in a series of activities designed to... Read more
28
Jan
2015

Problem Statements and Team Formation

Fellows were asked to bring in problem statements around pain points that they were experiencing or had noticed in the field. The problem statements were then clustered around user groups of person served, staff, families, and communit... Read more
03
Feb
2015

Ethnographic Research

Fellows reflect on their current way of working and thinking about how the next 6 months of the Fifth Space might look. They move from talking to observing through exploration via exercises adapted from Kerri Smith’s How to be an... Read more
10
Feb
2015

8 Principles of Good User Research

Looking at ethnographic research methods helped provide a framework for Fellows to create a research plan around their problem statement. Fellows needed to come up with a plan for who they were going to recruit from their user group to... Read more
24
Feb
2015

Conducting User Research

Teams create ethnographic tools.       Brain Gamers creating prompt packs for supervisors and managers.         CARRA’s prompting materials for small businesses.     Spread the Love... Read more
03
Mar
2015

Reflection

Teams reflect on user research collected- things they did, learned and what to try for next time. To download touchpoints click below: Reflection prompt group Reflection prompt individual... Read more
10
Mar
2015

Get out, Get Inspired, Get Honest, Get Detailed

Teams continue with their ethnographic research. They are encouraged to reflect on how they are operating as a team.... Read more
17
Mar
2015

Process Walk, Creating Profiles and Segmentation

Teams walk through the process of the Fifth Space (social R&D) and typical program development process. Teams create profile cards of the folks they have met to help aid in writing ethnographic stories. Learn about segmentation an... Read more
31
Mar
2015

First Demo Day

Teams present their research to folks at Demo Day. Brain Gamers SWAT CARRA Tenacious Trio Hopscotch Day Dreamers Spread the Love... Read more
21
Apr
2015

Idea Generation: PRISM

Idea cards Prism How to squeeze a lemon  ... Read more
28
Apr
2015
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