Teams reflect on user research collected- things they did, learned and what to try for next time. To download touchpoints click below: Reflection prompt group Reflection prompt individual... Read more

Teams continue with their ethnographic research. They are encouraged to reflect on how they are operating as a team.... Read more

Teams walk through the process of the Fifth Space (social R&D) and typical program development process. Teams create profile cards of the folks they have met to help aid in writing ethnographic stories. Learn about segmentation an... Read more